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Espresso Machine TroubleShooting Guide

Espresso machine troubleshooting

Here are some common causes for your espresso machine having problems.

ProblemPossible causeSolution

Stop button light on touchpad flashing

 

·         Water turned off at mains   

·         Too much water drawn off at one time from the hot water tap

 

Ensure water is turned on at mains supply.

 

Power off machine via the on/off switch. Wait 10 seconds then turn to position 1 (on). Ensure the boiler fills by checking the water level gauge. If the stop lights flash on the touch pad repeat the procedure. When the boiler fill light goes out, turn the on/off switch to position 2 (element symbol) and wait 15-20 minutes for the machine to reach temperature (needle on right hand side of gauge in red band).

 

 

Unable to froth milk

·         Steam pressure is low or slow

 

·         Steam nozzle blocked

 

·         Milk quality

 

·         Attempted to re-froth boiled milk

Check boiler pressure is at 1.0 bar (needle on right hand side of gauge in red band).Check machine is switched to to position 2 (element symbol) on on/off switch.

Remove and clean thoroughly.

 

Try a new batch of milk

Discard contents of milk jug, wash thoroughly and re-froth with fresh milk.

 

Cold Coffee

·         Machine not up to operating temperature

 

 

·         Filter holders not hot     

 

 

 

 

 

·         Cold cups

Ensure machine is switched to to position 2 (element symbol). Wait 15-20 minutes for machine to reach temperature 1.0 bar (needle on right hand side of gauge in red band).

 

Lock filter holders into brewing group heads and flush hot water through by pressing the jug button for 1 minute, press the stop button. Always leave the filter holders locked into brewing group heads after coffee has been made to maintain temperature.

 

Ensure pre-heated cups are always used

 

 

Coffee dispenses too slowly

·         Blocked brewing group head

 

·         Too much coffee in filter holder       

 

·         Check operating pump

pressure is at 9 bar

 

·         Grind set too fine

·         Coffee in filter holder is over compressed (tamped)

 

Use filter holder with blind filter basket and clean as per daily cleaning.

 

Check correct filter basket in filter holder. ie. single filter basket for one measure of coffee in single filter holder, double filter basket for two measures of coffee in double filter holder.

 

Run water through brewing group head with the filter holder containing coffee and check needle on left hand side of gauge reads 9.0 bar (in blue band)

 

Change grinder setting

 

Discard coffee from filter holder, replenish from grinder and tamp with correct pressure.

 

Coffee dispenses too quickly

·         Not enough coffee in the filter holder

 

 

·         Grind set too coarse

 

·         Coffee in filter holder is not compressed enough

Check correct filter basket in filter holder. ie. single filter basket for one measure of coffee in single filter holder, double filter basket for two measures of coffee in double filter holder.

 

Change grinder settings

 

Discard coffee from filter holder, replenish from grinder and tamp with correct pressure.

 

 

Filter holder is difficult to load into brewing group head

·         Too much coffee on filter holder

 

 

·         Group gasket damaged

Check correct filter basket in filter holder. Ie. Single filter basket for one measure of coffee in single filter holder, double filter basket for two measures of coffee in double filter holder.

 

*Gasket needs replacing

Coffee leaking from brewing group head/filter holder

·         Coffee built up on gasket

·         Filter basket damaged

 

·         Group gasket damaged

Use filter holder with blind filter basket and clean as per daily cleaning.

 

*Filter gasket needs replacing.

 

 

*Gasket needs replacing

Leaking from front of the machine under drip tray/grill

·         Waste pipe/box blocked

 

 

·         Boiler overflow

Lift off drip tray and clean out waste box and waste pipe. Remove any coffee deposits with damp cloth, run hot water into the box until the flow is clear.

 

*Turn the machine off and call technical

 

Leaking from back of machine

·         Boiler overflow*Turn off machine and call technical

Incorrect coffee level in cup

·         Incorrect dose set on touchpad

·         Incorrect button on touchpad selected

*Touchpad needs resetting

 

 

Check touchpad diagram to ensure correct use of buttons.

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